University of Manchester-Keeping well at home

Keeping the digitally excluded healthy through COVID-19

The challenge

Shortly after the Covid-19 crisis struck the UK, we were approached by Jane McDermott, of the Policy Research Unit – Older People, National Institute for Health Research at the University of Manchester. The brief was to design a booklet that would be distributed to all the over 65s, within the Greater Manchester area.

Working with multiple stakeholders (including the GMCA, GM Ageing Hub, Department for Health, Public Health England), the team at Policy Research Unit commissioned a Keeping Well at Home document to be designed, printed and distributed to this group of people.

The content was all about how to keep healthy during this time, and was packed full of helpful information and safe exercises that can be carried out by the reader.

The approach

Working to specific guidance on font size and contrasting levels for colours we created a stunningly simple illustrative style to easily communicate the exercises in the booklet, along with instructions. These sat beautifully with a very friendly design tone and typography that clearly communicated the information on the page. Once the brochure was attached, we also created a web reader friendly PDF.

The results

So far we have printed over 120,000 brochures for the GM area, Leeds, Liverpool, Northern Ireland, the Isle of Bute and delivered updated content for regions in Australia! Now the World Health Organisation have featured the booklet on their website.

98% of people surveyed who received the booklet love the fact this is in print format, irrespective of their level of internet access.

Phase 2 is in progress, which involves an 8 page update for the winter months and will incorporate the latest government updates.

“An excellent collaborative design process, delivered at pace during a national crisis (covid-19) with extensive knowledge and experience of inclusive practice to ensure the end product was accessible for all.”

Jane Mcdermott, Project Manager, University of Manchester

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